1. Introduction

LuupPay ("Company", "we", "us", or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our payment processing services.

2. Information We Collect

• Personal Information: Name, date of birth, email, country of residence, business details (for merchants).
• Verification Documents: ID, address document, and selfie (for higher verification levels).
• Financial Information: Payment card details (processed securely, never stored), crypto wallet address, tax info.
• Transaction Data: Amounts, timestamps, currency, payment method, refunds, and chargebacks.
• Technical Data: IP address, browser type, device details, cookies, and API logs.
• Communications: Support tickets, emails, chat, and phone interactions (with consent).

3. How We Use Your Information

• To process payments and settlements
• To verify identity and prevent fraud
• To comply with KYC/AML and financial regulations
• To provide customer support and improve our services

4. Data Security

We apply industry-leading safeguards including encryption, secure storage, multi-factor authentication, and 24/7 monitoring. However, no system is completely secure and we cannot guarantee absolute protection.

5. Data Retention

We keep your data only as long as needed to provide services and comply with legal requirements (e.g., 7 years for financial records).

6. Your Rights

Depending on your location, you may have rights such as access, rectification, erasure, portability, objection, and restriction of processing. Contact us to exercise your rights.

7. Contact Information

For privacy-related questions or requests, please contact us:

• Email: privacy@luuppay.com
• Support: support@luuppay.com
• Telegram: @LuupPaySupport